Now Hiring · Client Success Manager · Remote · EST Hours · CAD

We're Hiring a Client Success Manager Who Owns Client Retention.

If you're great with clients but stuck in a role that treats you like a help desk instead of a strategist, this role was built for you. Full-time. Remote, EST hours. We're the marketing agency for 80+ remodeling & metal building companies — and growing fast.

On-Track Earnings (CAD)
$60,000 - $80,000+ CAD / yr
$60K base + performance bonuses tied to retention, expansion & client satisfaction. Strong performers realistically hit $72K–$80K+. Paid time off included. 100% remote, full-time, long-term.
80+
Active Clients Today
12
Remote Team Members
300%
Growth In Progress
4 YRS
In Business
Watch First

Watch Before You Apply. This Will Tell You If You Belong Here.

This video walks you through the role, the team, what we expect, and the kind of person who actually succeeds in this position.

Speed
Ready? Apply below
No Surprises

Let's Be Honest About What This Role Actually Is

You've probably been in a role where you had the skills but not the room to use them. This role is different.

What this job IS
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You own a portfolio of remodeling and metal building clients. Their growth is your number, and so is keeping them.
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You're their growth partner, not a vendor. You onboard clients, run check-in calls, and own the strategy that turns the marketing we run for them into booked jobs and real revenue.
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You read campaign and lead-performance data, spot what's working and what's not, and tell clients exactly what to do next to grow.
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You prevent churn before it happens. You catch the warning signs early and step in before a client ever thinks about cancelling.
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You grow accounts. You spot when a client is ready to scale, a bigger package, a new market, another service, and you make the case.
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You're not doing this alone. You work daily with our media buyers, creative team, and ops. They run the marketing engine. You own the client relationship and the results.
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You're measured on outcomes: retention, expansion, and client satisfaction. Not on how many emails you sent.
What this job IS NOT
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Not a support role. If you see yourself as a help desk that answers tickets and checks in, this will be a bad fit.
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Not for people with no marketing knowledge. You won't run the campaigns yourself, but you need to understand digital marketing well enough to lead a client conversation with real confidence.
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Not for people who need step-by-step instructions for every situation. We give you systems and support, but we need people who can think on their feet.
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Not for clock-in/clock-out mindsets. We respect your hours and your boundaries. But while you're on, your clients need you fully in it. They will know the difference.
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Not for people who ask before they think. Your team is a resource, not your first step. Dig in, try to solve it yourself, and come to the team with what you've found, not just the question.
Step 2

Apply Now

If you're still reading, you're probably the right person. Takes about 5 minutes.

Start Your Application
We review every submission personally. Read every word of this page before applying. Attention to detail matters here.
Why This Role

What You Get Beyond the Paycheck

A Clear Path to Director
We're building out a Client Success team over the next 6–12 months. Top performers step into a Director of Client Success role, with real room to grow beyond it.
Work Directly With the CEO
We're a lean team of 12. You'll work directly with the CEO and leadership. Your ideas get heard, and the good ones get built.
Ownership, Not Busywork
You own your book of clients and the retention number that comes with it. No micromanagement. No reporting for the sake of reporting.
Real Bonus Upside
Base salary plus performance bonuses tied to retention, account expansion, and client satisfaction. Strong performers realistically reach $72K–$80K+ CAD.
Get In Early at a Tripling Company
We have 80+ clients today and we're on pace to triple in the next few months. Join now and your scope grows as fast as the company does.
100% Remote + Paid Time Off
Work from anywhere on EST hours, Monday to Friday. Paid time off included. We want you rested and sharp.
The Standard

What We're Looking For

If this is you, we want to hear from you.

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2+ years in an Account Executive or Client Success Manager role.
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A background in digital marketing, lead generation, or paid advertising, enough to guide a client conversation with real confidence.
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A strong communicator who can lead client calls with authority and handle tough conversations with empathy.
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Highly organized. You manage a full portfolio of accounts without letting anything slip through the cracks.
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A proactive problem solver. You anticipate issues and step in early, instead of reacting after a client is already frustrated.
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Comfortable with data. You use numbers to tell a story and drive what the client does next.
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An ownership mentality. You don't wait to be told what to do; you see the gap and close it.
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Available full-time, 9am–5pm EST, Monday to Friday.
Strong bonus points
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Experience working with remodeling, metal building, or home services companies.
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Familiarity with GoHighLevel, Meta Ads Manager, or similar marketing and lead-gen platforms.
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Previous work at a marketing agency or lead generation company, plus a track record of upselling and growing accounts.

If This Page Felt Like It Was Written for You, It Was.

We built this role for someone who's obsessed with client outcomes and whose clients genuinely trust their judgment. If that's you, and you want to be the partner remodeling and metal building companies count on, apply now.